Warranty Information
What is the valid proof of Warranty
The following proof of purchase documents are required when customers claim warranty from ASPEXEL：
What is not covered by the Warranty
The following proof of purchase documents are required when customers claim warranty from ASPEXEL：
- Products purchased from Aspexel: Please provide the sales inventory information or logistics information that clearly show the sales channel, product details, price, sales date;
- Products purchased from other channels: Valid purchase invoice, product information evidence confirmed by Aspexel service team.
What is not covered by the Warranty
- Products proved not to be ours;
- Unauthorized repair, improper use, damage, negligence, abuse, accident, modification, incorrect use of accessories not meant for the product, tearing, doctored labels and anti-counterfeiting marks;
- Warranty has expired;
- Force majeure damage;
- Improper storage, exposure to excessive humidity and temperature for extended time resulting into performance damage;
- Damage non related to performance;
- Improper use resulting into damage of the product or its accessories;
- Artificial damage;